Case Studies

Elabram Telco

Remote Working Abroad During Pandemic


The Telecommunication Vendor is a global leader in telecommunication and information technology. Founded in 1985, the company has been committed to providing integrated end-to-end innovations to deliver excellence and value. From over 160 countries around the world, this company has increased connectivity and productivity with telecommunication solutions. Besides these services, they also complete end-to-end product lines and integrated solutions in the telecommunications industry.

Finding the right fit talents during COVID-19 has become a challenge for some companies. Especially for a global company like this company who needs expert skills from other countries. Hence, this issue causes an obstacle to the recruitment process of the candidates. The situation has forced the company to rethink its method to search for access for the expatriate to work in the midst of the pandemic.

Remote Working Abroad During Pandemic

During the pandemic, Telecommunication Vendor has switched working methods to be remote. Nearly all of the company's employees have to work from home except on-site field engineering. However, some of the projects in this business require expatriate staff.

As the company requires several expatriates, the company could not assign them to the Philippines region, where the company belongs due to the pandemic situation. This situation has never happened before.

In this case, the Telecommunication Vendor requested a special inquiry to Elabram for the expatriate service, although they must work from home. For Elabram, the company never provided this service in the past. With the purpose is to satisfy and support the client's success, Elabram accepts this request with total dedication.

At the beginning of the hiring process, the company stated special terms that allow the expatriate staff to work remotely. They should be contactable, and they can typically work in the time zone difference.

On the other hand, Telecommunication Company has gained an indirect advantage with the current situation and limited access. The company potentially saves various costs. It all included flight tickets, working visas, and accommodation. Once the new normal comes back and the borders open for foreigners, all expatriate staff should return to a face-to-face meeting with the client. On the employers' side, the company should reimburse the cost that has been promised and fulfill the requirement.

Preparation For The Work From Home Expatriate

After the recruitment process, the vendor finally employed four expatriates with different roles and responsibilities. All of them were working remotely from the expat's homeland. One of them has joined since May 2020, and the rest started at the beginning of 2021. They have to support the team from a distance.

Although all the workers are working from a distance, they are not worrying about the paperwork documentation. Everything is getting simpler day by day because of the digitalisation that assists us. All the paperwork, contract, etc., will be finished digitally and accommodated safely.

Also, all the expatriate staff must follow the Philippines government policy, even though they are not there. For example, the public holiday, The team will follow the public holiday in the Philippines - it also applies to working hours.

Final Thoughts

In a nutshell, Elabram has succeeded in assisting the remote expatriate services for the telecommunication vendor during the pandemic. Although this is the first time both for Elabram and Ericsson, it went well. As a result, these remote expatriate services also become a win-win solution both for candidates and clients.

The client gains an indirect advantage by saving various costs. And the candidates are not worried about the paperwork documentation, working policy, and salary payment. All because of the digitalisation that assists us in making it easy.

If you are looking for this service in the midst of the pandemic, we are glad to assist your company. Elabram’s solutions can help you, and your company connects with prospective talent in various countries.